Pot Cargo offers a 3-month warranty on all manufacturing defects for our vape pens.
- Connection issues
- Battery failures
Mixing and matching brands voids the warranty and can cause potential malfunctions with the device. All cartridges must be used with the corresponding battery.
Who to contact for product issues?
Simply reach out to us via our online chat or email [email protected].
In order for our staff to address the issue you must provide the following:
- Order Number
- Product name
- Video of the device issue
If your device has been determined to have a manufacturing defect our staff will move forward with the resolution process.
*Please note, Pot Cargo does not provide cash refunds of any kind.