Received a defective or damaged product? Please don't hesitate to let us know! 

Help us, Help you! So we can resolve any product issues with you as fast as possible, please provide the following details:

  • The order number that the defective product was received in
  • The name of the defective product
  • Details outlining the product issue
  • *Please ensure to include photos or a video of the defective product

Once we have these details, we will do our best to resolve any product issues with you as fast as possible. 

In the event that we cannot troubleshoot the product issue, we will offer a credit to your account in Cargo Points or a free replacement. 

Who to contact for product issues?
Simply reach out to us via our online chat or email [email protected].

We appreciate your cooperation!

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