Where do we ship to?
Pot Cargo currently ships Canada-wide. We do not ship outside of Canada.
What are the shipping fees?
$9.99 for orders under $200
Free shipping for all orders above $200.00
*Please note your order total must equal $200 after promotions have been applied, and before shipping fees has been applied to be eligible for free shipping.
Who do we ship with?
The majority of orders are shipped via Canada Post Xpresspost*. A fast track link will be emailed to you once your order has shipped. Please allow up to 6 business days (up to 8 with delays) for your package to arrive from the date your order is shipped out for mailing.
Delivery Guarantee: Your delivery is guaranteed by a one-time replacement (except for residents of Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).
*Residents of British Columbia's Lower Mainland may be eligible for local same day delivery. Please click here to view more information.
How will my order be packaged?
Our advanced shipping methods ensure your security and privacy with discreet packaging and no mentions of the name Pot Cargo anywhere on the outside of the order. The products are packaged in vacuumed sealed, smell-proof bags.
How long does processing take after my order has been placed?
All orders moved into processing by 12pm PST will ship the next business day. If your order or payment is received after 12pm PST, your order will ship out the second business day from the time your order moved into processing.
*Orders received on Friday will ship on Monday. Please note that it can take up to three hours for our system to receive your e-transfer.
How long will it take for my order to be shipped to my address?
Once your order is shipped out for mailing, please allow up to six business days to receive your order (8 with Canada Post Delays).
When tracking your package, please look for the status "Item out for delivery", indicating that the package has left the sorting facility and is on its way to your location.
*Please note, it is common that Canada Post may experience delays during Statutory Holidays and the Holiday Season. Click here for updates.
Does the Postal Officer have access to my mail box?
Yes, Canada Post has access to all mailboxes. You are not required to be there when the package is delivered. Canada Post will leave the package in your mailbox.
Delay in shipment?
If you're tracking your package on the Canada Post's website and it has not updated in some time, it's most likely due to your package missing a scan, which is fairly common.
More often than not, members get their packages on time or a day later. If you do not receive it two days after your expected date, let us know so we can file a trace with Canada Post. Please note that this investigation could take up to 2-weeks depending on how fast Canada Post operates.
What happens if I don't receive my package?
If you do not get your package two days after the expected arrival date, contact us and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation which can take up to 2-weeks to complete. Once the package is located, you will receive it a few days later, if Canada Post is unable to locate your package we will send you a one-time replacement on that order, free of charge!
My package is going to the wrong destination.
If you're tracking your package on the Canada Post website and it looks like it's headed to the wrong city, it's most likely due to human error at Canada Post. Human errors happen on occasion as postal codes are often manually entered by the postal office and if they are off by a digit/letter, it can cause a routing error and subsequent delay of one to two days.
My tracking number does not work.
Often we will email you the tracking number prior to the package scan at the post office. Until your package has been scanned in, your tracking information will not be available for tracking on the Canada Post website. Please allow up to 24 hours for the tracking information to be updated.
Shipping to Nunavut and Northern Quebec:
Unfortunately, we experience a much higher percentage of postal thefts when shipping to Northern Quebec and Nunavut. We cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk.
How do I change my address?
To change your address, please go to https://potcargo.com/profile#/account and you can change your address under the personal information tab.