Due to the current pandemic, Canada Post has been experiencing extreme delays and extended delivery times.
Given the current circumstances, Canada Post has suspended filing investigations for parcels until 21 business days after the initial ship date. With this in mind, we will need to adhere to this for any orders that are experiencing longer than normal delivery times.
Canada Post Investigation notice:
Delivery can now be up to 1 month after the initial ship date and we will not be issuing replacement parcels until the original order has been given ample time to arrive within that timeframe.
For more information on these delays, you can visit the Canada Post site here.
We at Pot Cargo sincerely appreciate your patience and understanding throughout these hard times! We are working diligently to ensure our customers are well informed throughout this process and will be keeping a watchful eye for new information from Canada Post.
For any questions regarding your order, please contact our Customer Support staff for further assistance.