Shipping and Delivery

Shipping 101

Overview: Information about shipping.

Written by Sarah
Updated over a week ago

Who do you ship with?

Shipping

Written by Ash
Updated over a week ago

What are the shipping fees?

Shipping Fees

Written by Ash
Updated over a week ago

Where do you ship from and where do you deliver to?

Shipping and delivery

Written by Kate
Updated over a week ago

How long does delivery take after my order has shipped?

Shipping Times

Written by Kate
Updated over a week ago

I have paid for my order. How long until it's shipped?

Order Processing Times

Written by Kate
Updated over a week ago

Can I send my package to someone else?

Shipping: Address Requirements

Written by Kate
Updated over a week ago

Nunavut, Northern Quebec, and the NWT

Shipping: Delivery to Nunavut and Northern Quebec

Written by Ash
Updated over a week ago

Holiday Shipping Schedule

Holiday support hours and shipping schedule

Written by Kate
Updated over a week ago

Same-Day Delivery

Same-Day Delivery for Vancouver and Lower Mainland orders.

Written by Kate
Updated over a week ago

What happens if I don’t receive my package?

I did not receive my package.

Written by Ash
Updated over a week ago

My tracking number does not work.

Shipping: Tracking My Package

Written by Ash
Updated over a week ago

Canada Post tracking information has not updated recently.

Shipping: Tracking My Package

Written by Ash
Updated over a week ago

Canada Post says "Successfully Delivered" but I have not received my order.

Shipping: Tracking My Package

Written by Ash
Updated over a week ago

My package is going to the wrong destination.

Shipping: Tracking My Package

Written by Ash
Updated over a week ago