1. The postal worker put the package in the wrong mailbox, or
2. What often happens is that a postal worker will scan all packages saying they were “Successfully Delivered” then spends that day and/or the next day delivering them.

Note: If your Canada Post shipping status is “Successfully Delivered” and you did not receive your package, please contact us and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation which can take 5 business days to complete. If the search results prove that the items were lost we will send you a one time replacement free of charge. If the result remains “Successfully Delivered” we will not be able to replace your order.

Recommended:

• Please make sure that the shipping address you provided is correct by logging into your profile.
• If you have a community mailbox, make sure you specify the mailbox number.
• Check with your neighbours to see if they accidentally retrieved your package.